Privacy Policy

1. Introduction

BigBoss Raffle (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect the following information when you purchase a raffle ticket or create an account:

Full name
Email address
Billing address
Payment information (processed securely via Stripe — we do not store card details)

3. How We Use Your Information

We use your personal information to:

Process ticket purchases and payments
Notify winners of draw results
Send order confirmations and receipts
Respond to customer enquiries
Comply with legal obligations

4. Data Storage & Security

Your data is stored securely on our servers. We use industry-standard security measures including SSL encryption and secure payment processing via Stripe. We do not sell, rent, or share your personal information with third parties except as required to process payments or comply with the law.

5. Cookies

Our website uses essential cookies required for the shopping cart and checkout process to function. We may also use analytics cookies to understand how visitors use our site.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are kept for a minimum of 6 years for tax and legal purposes.

8. Third-Party Services

We use the following third-party services that may process your data:

Stripe — Payment processing
WooCommerce — E-commerce platform

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us via our Contact Us page.